Refund & Cancellation Policy

Paid plans (AI Manual, AI Automation, Agency) are billed in advance, either monthly or annually depending on the plan you choose at checkout, via Razorpay (India/INR) or Stripe (international/USD-EUR). Your subscription renews automatically at the end of each billing period unless cancelled beforehand.

You can cancel anytime from Dashboard → Settings → Billing. Cancellation takes effect at the end of your current billing period — you keep full access to paid features until then, and you will not be charged again. There is no cancellation fee.

• **No partial-period refunds:** we do not refund the unused portion of a monthly or annual subscription if you cancel mid-cycle, except where required by applicable consumer protection law. • **Failed/duplicate charges:** if you are charged in error (duplicate charge, charged after cancellation, or a payment gateway processing error), contact us within 30 days and we will investigate and refund the erroneous charge in full. • **Trial conversions:** if a free trial auto-converts to a paid plan and you did not intend to continue, contact us within 7 days of the charge for a full refund. • **Downgrades:** moving to a lower-tier or free plan takes effect at the next billing cycle; we do not pro-rate a refund for the difference.

Approved refunds are issued to your original payment method within 5–10 business days via Razorpay or Stripe, depending on your bank's processing time. We do not issue cash or bank-transfer refunds outside the original payment channel.

Please contact us before initiating a chargeback with your bank or card issuer — most billing issues can be resolved faster directly with our support team. Accounts with unresolved chargebacks may be suspended.

Email **billing@localedge.ai** with your account email and the transaction/invoice ID (visible in Dashboard → Settings → Billing → Invoices). We aim to respond within 3 business days.

This policy supplements Section 4 of our Terms of Service (/terms), which governs subscriptions and billing generally.